Shipping & Returns
Thank you for choosing to shop with PureScents Essentials Soy Candles.
All orders placed through this website are subject to following guidelines and procedures. Please note that inclement weather conditions may delay the arrival of your order after it has been shipped. Please allow for such delays when placing your order.
Where we ship to.
We accept orders and ship to all destinations in the United States.
Promotional shipping offers do not apply to deliveries outside the 48 contiguous United States. All listed prices are in U.S. dollars, and we do not accept checks or money orders issued by foreign (non-U.S.) banks.
When we ship
All orders placed on this website are processed within 3 to 5 business days of you placing the order if placed before 2:00p Central Standard Time on the day of the order. If placed after 2:00p CST, processing may take up to 4 business days. This allows us to check your order for accuracy and to allow us to communicate any exceptions relating to your order to you.
Most orders are shipped on the 2nd business day after receipt.
Where we ship from
All orders are shipped from Chicago, Illinois.
How we ship
All orders are shipped to you by either the United States Postal Service (USPS). All Free Shipping offers are shipped by our standard delivery method via the United States Post Office (USPS).
Store pick ups.
Must be picked up by you Along with your identification.
We do not deliver to you if you choose this option.
Orders do not stay at store for long. Packages will be resent back to PureScents Essentials after 20 days.
Culture Connection 360
400 w. 71st St (71st & Stewart)
Chicago, IL 60621
Due to the nature of our products, we cannot cancel orders or accept returns for products that have been shipped to you. Please select your items carefully and if you have any questions about any of our products or the ingredients we use, please contact us prior to placing an order.
All deposits are non-refundable, unless PureScents cannot complete the project, or did not fulfill the order, then and only then will 100% of the deposit will be refunded
Conditions of Use
Purescents-Essentials, hereinafter referred to as Purescents, maintains this product site (the “Site”) for your personal entertainment, information, education, and communication. You may download material displayed on the Site for non-commercial; personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re post, or use the content of the Site for public or commercial purposes, including the text, images, audio, and video without prior written permission. Your access to and use of the Site is also subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and Purescents, if any, are superseded and of no force or effect.
Terms and Conditions
You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of PureScents. PureScents neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with PureScents.
While Purescents uses reasonable efforts to include accurate and up to date information in the Site, PureScents makes no warranties or representations as to its accuracy. PureScents assumes no liability or responsibility for any errors or omissions in the content of the Site.
Images of people or places displayed on the Site are either the property of, or used with permission by, Purescents. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of Purescents and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Purescents or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Purescents will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. Purescents has not reviewed all of the sites linked to the Site and is not responsible for the content of any non Purescents off-site pages or sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.
Although Purescents may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, Purescents is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Purescents will fully cooperate with any law enforcement authorities or court order requesting or directing Purescents to disclose the identity of anyone posting any such information or materials.
Software from this Site is further subject to United States Export Controls. No software from this Site may be downloaded or exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods; or (ii) anyone on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
Purescents is not liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Purescents also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
Purescents does not endorse the content on any third-party websites. Purescents is not responsible for the content of linked third-party sites, sites framed within a third-party website, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.
For Canadian Orders Only – By ordering goods from Purescents, I hereby authorize a licensed Canadian customs broker chosen by Purescents to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to Purescents and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Purescents. In this connection, I also authorize the customs broker to endorse any refund cheque issued by CBSA in my name, so that Purescents can be reimbursed.
Purescents may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
Please note: You should take steps to ensure that you are browsing this site with the most-up-to-date browser available for your system. At this time, this website is best viewed using Mozilla Firefox 3.6.16 and above and Microsoft Internet Explorer 8.0.
At all times, we reserve the right to disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request; to protect our rights or property (including without limitation in the event of a transfer of control of an affiliate, or brand, or substantially all of its assets), or during emergencies when safety is at risk, or for credit fraud protection and risk reduction purposes.
1. Information Collection and Use
We only collect personally identifiable information about you via this Website when you provide it in connection with a request for a product, service, or information. For example, if you decide to place an order, we will ask you for your delivery and billing address, phone number(s), email address, credit card number and its expiration date.
Our companies may use the information that you provide to fulfill your request for a product, information, or other service, or respond to an email or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, usage tips or promotions, help improve our website(s) or services, or customize visitors’ experience at our website(s).
We do not share your credit card or other account information with unaffiliated third parties, unless it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order. If you prefer not to receive email marketing communications from us or from third parties, please see below.
You cannot opt-out of receiving communications from us (or third parties who may assist us) relating to a specific order or request for a product or service. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners.
This Website is intended for adults. We do not knowingly collect personal information from children under the age of 13. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us if they want this information deleted from our files so that it is not in retrievable form. If we otherwise obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files so that it is not retrievable.
2. Ensuring Your Security
We use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.
Please note: You should take steps to ensure that you are browsing this site with the most-up-to-date browser available for your system. At this time, this website is best viewed using Mozilla Firefox 3.6.16 and above and Microsoft Internet Explorer 10.0.
3. Safe Shopping Guarantee
We guarantee that every online transaction you make will be “100% safe”. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. It is determined that under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.
4. Technology Utilized
Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you disable cookies, you may be unable to order or use other features of our sites. If you experience any problems, please email us.
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Clear gifs are not tied to users’ personally identifiable information.
5. Third Parties
We may rely on other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, credit card payment processing companies, webhosting companies, and fulfillment companies (e.g., companies that fill product orders or coordinate mailings). We may share personally identifiable information with such third parties as appropriate for them to perform their functions, but they may not use such information for any other purpose.
We may also share personally identifiable information with marketing partners or other direct marketers, so they can send you notices about their products or services. If you do not want to receive email marketing communications, see section 7 below for opt-out information.
6. Notification of Changes
7. Email Marketing
We want to communicate with you via email correspondence only if you want to hear from us. When you purchase a product, we may from time to time send you email messages describing new products, special offers, and great values. If for any reason you would no longer like to receive email messages from us, you can email us to remove yourself. Please allow up to 10 days for us to process your request.
Your privacy is important to us, and for this reason we will never share or sell your email address with any third parties for direct marketing purposes. Please note, if you decide not to receive marketing emails from us, you may still receive “Transactional” email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.) If you have questions or concerns regarding this statement, please contact us.
8. Information Sharing Preferences
We do not share your information with others except as required by law.